Customer Support Agent (Email & Phone) – Night Shift

Company: 5 Star Innovations Private Limited
Location: Wapda Town, Lahore (On-site)
Job Type: Full-time (Night Shift)
Timings: 6:00 PM – 3:00 AM (Pakistan Standard Time)
Salary: Rs. 50,000 – Rs. 100,000 per month (based on experience and skills)

Company Description
5 Star Innovations Private Limited is committed to empowering businesses through strategic innovation and tailored solutions. We help organizations streamline operations, boost productivity, and foster sustainable growth. With reliability, creativity, and real impact at our core, we bridge the gap between vision and execution.

Role Description
We are looking for a Customer Support Agent with prior experience in handling U.S.-based customers via email and phone. The ideal candidate is a confident communicator who can provide excellent customer service, resolve queries efficiently, and maintain a positive brand image.

This is a night shift, on-site role based in Wapda Town, Lahore.

Key Responsibilities

• Respond promptly to customer queries via email and phone
• Handle customer complaints with patience, empathy, and professionalism
• Document interactions, issues, and resolutions in the system accurately
• Collaborate with internal teams to resolve customer concerns efficiently
• Ensure high levels of customer satisfaction and timely follow-ups
• Meet response time and service quality targets consistently

Requirements

• Minimum 1 year of experience in customer support for U.S.-based clients (email & phone) — required
• Excellent spoken and written English skills (neutral or U.S.-friendly accent preferred)
• Strong communication, problem-solving, and interpersonal abilities
• Familiarity with CRM software, ticketing systems, or call center tools is a plus
• Willingness to work night shifts (6:00 PM – 3:00 AM PST)
• Reliable, punctual, and able to work independently as well as in a team

What We Offer

• Competitive salary between Rs. 50,000 – Rs. 100,000, based on experience and performance
• Friendly and professional work environment
• Opportunities for skill growth and career advancement
• Performance-based incentives for top performers

If you’re passionate about helping people, have solid U.S. customer support experience, and thrive in a fast-paced environment, we’d love to hear from you.

Apply now and become part of a growing team that values professionalism, communication, and excellence.

Job Type: Full-time

Pay: Rs50,000.00 - Rs100,000.00 per month

Work Location: In person