Customer Support Associate

Job Summary

The Customer Support Executive at MOHH Furniture plays a crucial role in ensuring a seamless and satisfying customer experience. The position involves addressing customer inquiries, resolving concerns, and supporting customers throughout their buying journey. This role requires strong communication skills, product understanding, and a customer-first attitude to maintain the brand’s reputation for exceptional service.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, chat support, and in-person interactions at the showroom.
• Provide accurate and detailed information about MOHH Furniture’s products, pricing, customization options, and delivery schedules.
• Manage customer orders, track shipments, and coordinate with logistics and warehouse teams for timely delivery.
• Address and resolve customer complaints efficiently while upholding company values and service standards.
• Maintain and update customer interaction records in CRM systems with accuracy.
• Conduct post-purchase follow-ups to ensure customer satisfaction and address any concerns.
• Collaborate closely with sales, warehouse, and delivery departments to ensure smooth order processing and customer handling.
• Support after-sales activities such as warranty claims, product servicing, or replacements.
• Identify areas for improvement and contribute to enhancing customer service processes.

Skills & Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• Previous experience in customer service, furniture retail, or a related field is an added advantage.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills with high attention to detail.
• Ability to multitask and perform effectively in a fast-paced environment.
• Patience, a positive attitude, and a strong customer-centric approach.

Key Competencies

• Customer Handling & Relationship Management
• Product Knowledge & Quick Learning
• Time Management
• Conflict Resolution
• Team Collaboration

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person