Customer Support Engineer

3-5 Yrs

Adept in training and mentoring customer service staff,Excellent communication, negotiation and interpersonal & Writingskills,Complaint Resolution, Tracking KPI & Other Metrics,Trainings,Complaint Resolution, Handling Customer Escalations,Creation Required Reports ,Problem Solving, Billing

Grad./Diploma

Not Required

Tell me about yourself

What are your strength

What is the greatest challenge you have faced as a customer service professional?

hat are some methods you use to engage with customers?

What is OST & DSAT

What strategies would you use to improve team performance

What is KPI ?

Why we are using Vlookup/HLookup in Excel

What is vendor management

How would you resolve a dispute between two team members

How do you involve team members in problem-solving?

How to handle Customer escalation

What is conditional formatting, why it's use

Why we are using CountIF formula

What is the difference between Countif & Countifs ?

How to calculate TAT ?

How to remove time from Date in Excel

What is PO?