Customer Support Executive

Customer Support Executive Job Description Template

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service .

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Customer Support Executive Responsibilities:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• A bachelor’s degree in administration or a related field.
• A minimum of 6 Months experience.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills (Excel knowledge is must)
• Knowledge of mediation and conflict resolution techniques is preferable.

Job Type: Full-time

Pay: ₹14,000.00 - ₹15,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Logistics: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)

Work Location: In person