Customer Support Executive

Main Job Requirements

Education and Specific Training

• Under Graduation + 6 Months Experience / Graduation
• AMCAT: SVAR = 65 & Above

Work Experience

• Experience Fresher or Experience both can apply (BPO and Service industry experience preferred)

Skills

• Communication Listen attentively and resolve customers issue effectively. Should be sensitive about customers information.
• Customer Focus Build credibility with the customer by using empathy and should patiently resolve even irate customers issues. Should be courteous, energetic and engaging while dealing with customers
• Learning Orientation – To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight.
• Provide on-line support for on/offshore customers.
• Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
• Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
• Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
• Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
• Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.

Decision Making Authority

• Strong problem-solving skills (methodology and use of tools).
• Accountability & Ownership.

Recommendations Expected

• Teamwork Orientation
• Adaptability

Share your resume at

sapna.chawla@teleperformancedibs.com

sapna.chawla@teleperformance.com