customer support executive

Job Summary:

The Customer Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a smooth customer experience across calls, emails, and chats. The role requires strong communication skills, patience, and the ability to maintain professionalism in all interactions.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with queries and complaints.
• Provide accurate information regarding products, services, and processes.
• Document customer interactions and update CRM with relevant details.
• Follow up on unresolved issues and ensure timely resolution.
• Coordinate with internal teams (operations, sales, accounts) to resolve customer concerns.
• Maintain service quality and adhere to company communication guidelines.
• Achieve daily/weekly productivity and quality targets.
• Ensure customer satisfaction and maintain a positive customer experience.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Ability to handle customer pressure and maintain patience.
• Good listening skills and problem-solving ability.
• Basic computer knowledge (MS Office, CRM handling preferred).
• Ability to work in shifts if required.
• Positive attitude and customer-first approach.

Qualifications:

• Any Graduate / 12th Pass with relevant experience.
• Prior experience in customer service/BPO/telecalling is an advantage.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person