Customer Support Executive

Join Our Team as a Customer Support Executive at Climax Software Solutions

At Climax Software Solutions, we're on the lookout for a passionate and tech-savvy Customer Support Executive to provide top-notch support for our ERP software. If you're a problem-solver with a strong understanding of ERP systems and a genuine passion for helping customers, we want you to be a part of our growing team!

This is an exciting opportunity to work with a dynamic team in a fast-paced, collaborative environment, where you'll play a crucial role in supporting ERP implementations, resolving technical challenges, and ensuring clients get the most out of our software.

What You'll Do:

• Deliver Expert ERP Support:

Assist clients with software implementation, configuration, troubleshooting, and ongoing support through various channels, including phone, email, and face-to-face meetings. You’ll be the go-to person for resolving client issues and ensuring smooth ERP operations.

• Provide Comprehensive Software Training:

Conduct engaging training sessions—both one-on-one and in groups—to help clients understand and maximize their use of our ERP solutions.

• Collaborate with Development Teams:

Work closely with our development team to identify software issues, suggest improvements, and ensure that enhancements meet customer needs and expectations.

• Document and Track Issues:

Utilize our JIRA ticketing system to log client inquiries, monitor progress, and ensure timely issue resolution.

• Stay Ahead of the Curve:

Keep your knowledge up to date on ERP product features, industry trends, and best practices to deliver cutting-edge support to clients.

• Assist with Software Testing:

Help test new software updates and releases to ensure they’re fully aligned with customer requirements before deployment.

What We’re Looking For:

• Education:

Bachelor’s degree in Computer Science or a related field.

• Experience:

At least 2 years of experience in ERP software support, implementation, or a similar role with a solid understanding of ERP systems and basic accounting principles.

• Strong Communication Skills:

Fluent in English with excellent verbal and written communication skills—ability to explain technical concepts in a clear and accessible way is essential.

• Technical Expertise:

Deep understanding of ERP systems and how they integrate with business operations, along with troubleshooting and analytical skills.

• Customer-Focused Approach:

Friendly, approachable, and dedicated to delivering exceptional service in a fast-paced environment.

• Team Player:

Proactive, self-motivated, adaptable, and able to collaborate well within a team setting.

Why You’ll Love Working With Us:

• Competitive Salary & Incentives:

Enjoy a salary that reflects your skills and experience, along with performance-based incentives.

• Comprehensive Health & Life Insurance:

Full health and life insurance coverage for you and your family.

• Career Development:

We’re committed to helping you grow professionally, with plenty of opportunities for training, skill-building, and career advancement.

• Supportive & Collaborative Environment:

Be part of a friendly, inclusive team that values your contributions and encourages innovation.

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Work Location: In person