Customer Support Executive

Job Title: Customer Support Executive (Sales Department)
Shift: Night Shift (6:00 PM-3:00 AM)
Office Location: Block 13, Gulistan e Johar, Karachi

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat in a timely and professional manner
• Provide accurate information and resolve customer issues effectively
• Maintain a high level of customer satisfaction through clear and polite communication
• Document customer interactions and update records accurately
• Escalate complex issues to the relevant department when required
• Follow company policies, procedures, and quality standards
• Proactively contact clients to present and promote company services.
• Achieve monthly shipment targets while consistently meeting daily KPIs
• Handle inbound and outbound client communications via phone.

Requirements:

• Excellent verbal and written English communication skills
• Ability to work independently during night shifts
• Strong problem-solving and interpersonal skills
• Customer-oriented mindset with a positive attitude
• Basic computer skills and familiarity with CRM systems (preferred)
• Prior customer support or call center experience is a plus

What We Offer:

• Competitive salary
• Professional and supportive work environment
• Growth and learning opportunities
• Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.

Job Type: Full-time

Pay: Up to Rs80,000.00 per month

Application Question(s):

• Please state the area where you reside.
• Are you comfortable communicating with US-based clients over phone calls? Please apply only if you have excellent English communication skills.

Work Location: In person