Customer Support Executive

Role Overview

The CRM Executive will be responsible for delivering exceptional customer service across

multiple communication channels, including calls, emails, live chat, and social media

listening. The ideal candidate will have strong communication skills, a customer-first mindset,

and previous experience in an international contact centre environment.

Key Responsibilities

 Handle inbound and outbound customer calls in a professional and courteous manner.

 Respond promptly to customer emails with clear, accurate, and solution-oriented

communication.

 Manage live chat interactions, ensuring quick turnaround time and high customer

satisfaction.

 Conduct social media response management, responding customer comments,

messages, mentions, and escalating as needed.

 Log, track, and update all customer interactions using the company’s CRM system.

 Resolve customer queries, complaints, and requests within defined SLAs.

Requirements

 Graduate degree in any discipline.

 Excellent English communication skills (spoken and written).

 Minimum 1-year international contact centre experience is mandatory.

 Knowledge of MS OƯice (Word, Excel, Outlook).

 Proficiency in CRM systems and customer interaction platforms.

 Minimum typing speed of 40 words per minute.

 Ability to multitask and work in a fast-paced environment.

Preferred Skills

 Experience with omnichannel customer communication.

 Familiarity with social media platforms and monitoring tools.

 Ability to work flexible shifts or weekends if required.

 Ability to speak and write any additional International Language

Job Type: Full-time

Pay: Rs70,000.00 - Rs120,000.00 per month

Application Question(s):

• Typing speed 50 words per minute

Work Location: In person