Customer Support Executive (CSE)

Company Name :-Wildship Enterprises Private Limited
Location:-Mumbai-Vikhroli

Join the Svastika Team at Wildship Enterprises!

Wildship Enterprises (parent company of Svastika) is looking for a Customer Support Executive to join our growing team. Svastika is a brand that blends culture, spirituality, and style – and we need someone who can be the voice of our customers and handle their queries with care.

Role: Customer Support Executive

What You’ll Do:

• Reply to customer queries through emails, messages, and calls.
• Solve issues related to products, orders, or delivery in a polite and clear way.
• Keep customer records updated in our system.
• Coordinate with teams like logistics and operations to solve customer problems.
• Follow up with customers to make sure their issues are solved.
• Share feedback and ideas to improve customer service.

What We’re Looking For:

• Good communication skills (English + Hindi).
• Experience in customer support (e-commerce/D2C preferred but not compulsory).
• Basic knowledge of email, chat, and CRM tools.
• Friendly, patient, and problem-solving attitude.
• Qualification: Graduate preferred (Undergraduates can also apply).

Work Details:

• Working Days: Monday to Saturday
• Work Timings:
• Monday to Friday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 3:00 PM (2 Saturdays half-day on-site, 2 Saturdays WFH)

Salary / Budget: ₹10,000 – ₹18,000 per monthWhy Join Us?

• Friendly and supportive work culture.
• Chance to learn and grow in your career.
• Opportunity to work with a meaningful and fast-growing brand.

To Apply: Send your CV to: hr@wildship.org
Contact: 8879062193

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Speak with the employer
+91 8879062193