Customer Support Executive (CSE) - Male

Job title : Customer Support Representative

Location : VKI, Jaipur

Salary: Up to ₹35,000 CTC

Working Hours: Mon–Sat, 9 AM–6 PM

We’re looking for a dedicated Customer Support Representative. You’ll be the first point of contact for customers, providing timely and professional support across WhatsApp, phone, email, SMS, and chat.

Key Responsibilities:

* Deliver quick, empathetic, and effective support

* Resolve technical/non-technical issues and manage CRM entries

* Coordinate with service engineers for installations/repairs

* Handle documentation and ensure digital filing

* Conduct follow-ups and track customer satisfaction

* Ensure SLAs are met and escalate when needed

* Collaborate with internal teams (Product, Logistics, R\&D)

* Generate reports using Excel and track support trends

* Assist in onboarding new customers

**Requirements:**

* 1+ year of customer service experience

* Strong communication and multitasking skills

* Familiarity with CRM tools and Excel

* Fluent in English

**What We Offer:**

* Competitive salary and benefits

* Growth opportunities

* Inclusive and collaborative work culture

* Sick, casual & privilege leaves

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹38,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• What is your current and expected CTC and notice period?

Experience:

• CSE: 1 year (Required)

Location:

• Vishwakarma Industrial Area, Jaipur, Rajasthan (Required)

Work Location: In person

Speak with the employer
+91 9571862277