Customer Support Executive – E-commerce

We are looking for a Customer Support Executive for our e-commerce brand. The main responsibilities include order confirmation calls, handling customer queries, and managing returns.

Responsibilities:

• Confirm customer orders via call or WhatsApp
• Handle return and exchange requests
• Update order status
• Coordinate with courier/logistics when needed

Requirements:

• Good communication skills (Urdu required)
• Basic computer knowledge (Excel/Google Sheets, Browsing, WhatsApp)
• Prior e-commerce or call handling experience preferred
• Responsible and punctual

Job Type: Full-time

Pay: Rs30,000.00 per month

Work Location: In person