Customer Support Executive- FinTech

Job description:

We are looking for enthusiastic, customer-focused professionals to join our team as Customer Support Executive. In this role, you will play a key part in delivering exceptional customer experiences by handling inquiries, resolving concerns, and supporting customers across multiple communication channels, including voice, email, and chat.

Key Responsibilities:

• Respond to customer queries promptly and professionally through calls, emails, and chat.
• Resolve customer issues efficiently while ensuring high levels of satisfaction.
• Provide support related to digital banking services, including online transactions, account access, and basic troubleshooting.
• Accurately record customer interactions, concerns, and resolutions in internal systems.
• Collaborate with internal teams to enhance service quality and improve the overall customer experience.
• Maintain compliance with company policies, data security standards, and service guidelines.

Requirements:

• Excellent verbal and written communication skills.
• Willingness to work in rotational shifts.
• Strong problem-solving skills with a customer-first mindset.
• Prior experience in customer support or digital banking is an added advantage.
• Freshers with good communication skills and a willingness to learn are welcome to apply.

What We Offer:

• Attractive salary package of up to 70,000 per month.
• Performance-based incentives and rewards.
• Clear career growth opportunities and ongoing professional development.
• A supportive, collaborative, and dynamic work environment.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person