Customer Support & Fulfilment Coordinator

Location: Kuwait (On-site)

Company: Livish – E-commerce Marketplace

Salary: Competitive (based on experience)

About Livish

Livish is a curated e-commerce marketplace working with multiple vendors across beauty, lifestyle, and consumer products. Our success depends on fast fulfilment, clear communication.

We are hiring a Customer Support & Fulfilment Coordinator who ensures orders move smoothly from checkout to delivery , and customers are handled professionally when issues arise.

Role Overview

This role sits at the heart of daily operations. You will own order follow-ups, customer communication, and delivery coordination . If something is delayed, cancelled, or incorrect you handle it and close the loop.

Key Responsibilities

Customer Support

• Handle customer inquiries via WhatsApp, email, and phone
• Resolve issues related to orders, deliveries, returns, and refunds
• Communicate clearly, professionally, and calmly with customers
• Escalate issues when needed but always with context and solutions

Fulfilment & Operations

• Monitor daily orders and follow up with vendors and delivery partners
• Ensure orders are prepared, dispatched, and delivered on time
• Track delayed, cancelled, or problematic orders and resolve them
• Coordinate with vendors on availability, replacements, or reshipments
• Maintain accurate order status updates in the system

Reporting & Coordination

• Log customer issues and fulfilment problems
• Identify recurring issues and report them to management
• Work closely with Category Specialists, vendors, and logistics partners

What We’re Looking For

• 2–4 years experience in customer support, operations, or e-commerce fulfilment
• Strong communication skills (Arabic & English)
• Calm under pressure; solution-oriented mindset
• Highly organized with strong follow-up discipline