Customer Support Rep

Job Description:

• > Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.

> Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.
> Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.
> Accurately document customer interactions and maintain up-to-date customer information in the CRM system.
> Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.
> Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.
> Continuously develop product knowledge and stay up-to-date with industry trends and best practices.
> Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.
> Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.

• What we offer?

> Wonderful working environment in a start-up setting, and a unique opportunity to learn a complete product cycle.
> Professionally nourishing non-bossy environment where your new ideas are welcomed.
> Bi-annual increments.
> 18 paid leaves
> Health & life insurance

Job Type: Full-time

Work Location: In person