Customer Support Representative

Job Description:

We are looking for a Customer Support Representative with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction and retention, while also supporting users on ERP-related functionalities.

Responsibilities:

• Respond to customer queries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and ERP functionalities.
• Troubleshoot ERP-related issues and provide first-level support.
• Resolve customer complaints and ensure a high level of satisfaction.
• Record customer interactions and maintain detailed service records.
• Collaborate with ERP consultants and technical teams to resolve complex issues.
• Follow up with customers to ensure issues are fully resolved.

Requirements:

• 1 to 2 years of experience in customer support
• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• Strong communication and problem-solving skills.
• Basic understanding of ERP systems and business processes
• Ability to stay calm and professional under pressure.
• Only female candidates can apply
• Basic computer skills and familiarity with CRM and ERP platforms.

Apply Now: jobs@finexcloud.com

Job Type: Full-time

Work Location: In person