Customer Support Representative

The ideal candidate enjoys interacting with others and proactively resolving problems. You will be in charge of providing customer service and assisting customers with their concerns.

Job Responsibilities:

• Communicate with customers through different platforms.
• Responding promptly to customer inquiries.
• Identify customers’ needs to achieve satisfaction.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Knowing our products inside and out so that you can answer questions.
• Follow standard processes and procedures when it comes to providing the solution.
• Ensure customer satisfaction and provide professional customer support.
• Providing feedback on the efficiency of the customer service process.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Timely completion of assignments given by the Team Lead.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Must be disciplined and aware of work ethics.

Requirements:

• At least 1 - 2 years of chat support experience.
• Excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a team player.

Job Shift: Night/Rotational

Location: D-12, Islamabad