Customer Support Representative

About Us:
CDI Doors is a national supplier of commercial doors, frames, and hardware, serving contractors and builders across the U.S. We pride ourselves on fast lead times, expert-level service, and a hardworking team environment. We're growing and need a dependable Customer Support Rep to help us keep things running smoothly.

Position Overview:
You’ll be the go-to person for assisting customers with questions about orders, products, shipping, and general inquiries. Your role is to provide fast, friendly, and accurate support — by phone, email, and occasionally in person.

Key Responsibilities:

• Answer incoming calls and respond to customer emails
• Provide order updates, shipping details, and delivery estimates
• Assist customers with basic product questions
• Troubleshoot and resolve issues quickly and professionally
• Work with the sales and warehouse teams to ensure smooth order fulfillment
• Keep accurate notes and records in our system (CRM/order management software)
• Help maintain a positive experience for every customer

What We’re Looking For:

• Friendly, clear communicator (both written and verbal)
• Organized and able to juggle multiple tasks without losing focus
• Basic computer skills (email, data entry, etc.)
• Reliable and team-oriented
• Experience in customer service, call center, or administrative support is a plus
• Construction/warehouse product knowledge is a bonus, but not required

What We Offer:

• $18-20/hour depending on experience
• Full-time schedule (Monday–Friday, no nights or weekends)
• On-the-job training and support
• Opportunity for career advancement
• Positive, close-knit team environment

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Shift:

• Day shift

Work Location: In person