Customer Support Representative

Responsibilities:

• Provide exceptional customer support for healthcare clients.
• Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.
• Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.
• Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.
• Possess working knowledge of insurance providers and their plans.
• Be familiar with EMR/EHR platforms and medical billing systems.
• Demonstrate strong communication, problem-solving, and customer service skills.

Requirements:

• Up to 2 years of professional experience.
• Excellent English communication skills (spoken and written).
• Candidates with an O/A Levels background or IELTS certification will be preferred.

• Work Mode: Onsite, 5 days a week
• Shift: Night Shift (5:00 PM to 2:00 AM) & (6:00 PM to 3:00 AM)

Job Type: Full-time

Pay: Rs120,000.00 - Rs170,000.00 per month

Work Location: In person