Customer Support Service

TCS is hiring for Customer Support Service role !!

Qualification:- Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.

Job Description-

Respond to customer inquiries regarding products, orders, returns, and services
Resolve customer complaints with empathy and efficiency
Maintain a high level of product knowledge to assist customers accurately
Escalate complex issues to the appropriate departments when necessary
Document customer interactions and feedback in the CRM system
Collaborate with internal teams (sales, logistics, warehouse) to ensure customer satisfaction
Stay updated on company policies, promotions, and product changes
Prepare and share operational reports with internal stakeholders and clients, offering insights and recommendations
Ensure accurate documentation and strict adherence to client-specific guidelines and compliance standards
Identify and drive process improvement and automation opportunities to enhance operational efficiency and customer experience