Customer Support/Network technician

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Visit to our client for Support,
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Job Type: Full-time

Pay: Up to Rs35,000.00 per month

Ability to commute/relocate:

• Karachi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Intermediate (Preferred)

Experience:

• support Staff: 2 years (Required)

License/Certification:

• motorcycl (Required)

Location:

• Karachi (Required)

Work Location: Remote