Customs Program Manager

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DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

• Lead and manage a portfolio of digital transformation and automation programs supporting U.S. customs clearance operations.
• Develop program roadmaps, milestones, success metrics, and detailed execution plans.
• Coordinate cross functional program teams, ensuring clear alignment on scope, timelines, and deliverables.
• Drive rigorous project governance, risk management, and change control processes.

• Identify automation opportunities in customs workflows through data analysis, SME consultation, and process mapping.
• Partner with engineers and BIT to design, develop, and implement digital solutions (e.g., robotic process automation, workflow optimization tools, data quality systems, AI/ML use cases, API/ACE integrations).
• Oversee user acceptance testing (UAT), process documentation, training, and readiness for deployment.

• Analyze current customs clearance processes to identify gaps, inefficiencies, and improvement opportunities.
• Facilitate discovery workshops, design sessions, and cross functional problem-solving meetings.
• Use Lean, Six Sigma, and data-driven methodologies to support optimization.
• Ensure that digital solutions deliver measurable improvements in cycle time, accuracy, and compliance.

• Develop and lead change management plans, ensuring successful adoption across operations.
• Provide training, reference guides, and support materials for new systems and workflows.
• Monitor postimplementation performance and drive continuous optimization.

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business Administration, or related field.

• Minimum 5+ years of experience in Network Operations, Customs operations, BIT for Operations, or similar environments.
• Demonstrated experience coordinating digital tools, system deployments, or program rollouts.
• Prior exposure to customs tools and clearance applications is highly valuable.

• Strong familiarity with digital tools (RPA, workflow automation tools, data platforms, APIs).
• Proficiency in project management tools (MS Project, Miro, Power BI, Smartsheet, etc.).
• Excellent communication, stakeholder management, and cross-functional leadership skills.
• Ability to translate operational needs into digital requirements.
• Strong organizational skills with ability to manage multiple projects simultaneously.
• Critical thinking with a problem-solving mindset and a strong orientation toward results.
• High attention to detail with disciplined follow-through.

• Working knowledge of DHL Clearance applications (GCCP, DCE, PCT) or similar systems.
• Experience with digitalization initiatives, RPA workflows, or systems integration.
• Familiarity with project management tools (e.g., JIRA, MS Project, Smartsheet).
• Experience supporting training, SOP development, or stakeholder engagement activities.
• Customs Broker's License preferred

• Requires weekday (Monday–Friday) onsite or hybrid attendance depending on location.
• Regional travel up to 50% required.
• DHL Express will provide reasonable accommodations to support individuals with disabilities in performing essential job duties.

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares – Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities