D365 Administrator (Finance & Operations)

About Contour

Contour Software

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:

Vela Software is a subsidiary of

Constellation Software

, a TSX-listed publicly traded company. Constellation Software operates in over 100 countries and dozens of verticals. Constellation Software has completed over 500 acquisitions of small, medium and large private and public companies since its inception in 1995.

At Vela and Constellation, we typically leave acquired businesses as decentralized stand-alone entities. We provide vertical market software expertise, operational support and capital to help our businesses grow organically and/or through acquisitions.

The Position:

We are seeking a Dynamics 365 Finance & Operations (F&O) Support Engineer (Techno-Functional) to provide day-to-day support to business users across Dynamics 365 modules. This role is primarily focused on user support, functional troubleshooting, and system navigation, rather than development or heavy customization.

The ideal candidate will have a solid understanding of core D365 F&O functionality (Finance), be comfortable navigating the system, supporting end users, and handling operational issues directly within the application. This role offers an excellent opportunity to grow expertise in D365 through hands-on support and real-world business exposure.

Job Responsibilities:

Provide Level 1 / Level 2 support to end users for Microsoft Dynamics 365 F&O

Assist users with daily operational issues, navigation, and system usage

Troubleshoot functional issues directly within D365

Understand and support core D365 modules (based on organizational usage),

Perform basic configuration and setup (users, roles, workflows, basic parameters) including assistance with onboarding new Legal Entities.

Support data entry issues, validation errors, and process-related questions

Liaise with internal teams or vendors for issues requiring escalation

Maintain support documentation, FAQs, and user guides

Assist with user training and onboarding

Learn and grow into broader D365 responsibilities over time

Required Qualifications

2–3 years of experience working with Microsoft Dynamics 365 in a support or functional role

Techno-functional understanding of D365 F&O (functional usage with basic technical awareness)

Strong knowledge of system navigation, modules, and standard D365 functionality

Experience supporting end users in a production environment

Ability to troubleshoot issues directly within the system

Basic understanding of business processes (finance, operations, sales, or supply chain)

Good communication skills to interact with non-technical users

Nice to Have – PowerPlatform, Power Apps, Power Automate, Azure Entra, Azure DevOps, PowerBI, MS Fabric, T-SQL, D365 -Electronic Reporting (ER)

Exposure to D365 Finance & Operations (F&O) or D365 CE

Basic understanding of security roles, workflows, and reporting

Experience working with support tickets or ITSM tools

Microsoft D365 functional certification (preferred but not required)

Exciting Benefits we offer:

Market-leading Salary
Medical Coverage – Self & Dependents
Parents Medical Coverage
Provident Fund
Employee Performance-based bonuses
Home Internet Subsidy
Conveyance Allowance
Profit Sharing Plan [Tenured Employees Only]
Life Benefit
Child Care Facility
Company Provided Lunch/Dinner
Professional Development Budget
Recreational area for in-house games
Sporadic On-shore training opportunities
Friendly work environment
Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.

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