Delivery Quality Supervisor

Determine damage and defects versus inherent characteristics of furniture and identify a course of action for the merchandise where necessary.

Correct defects and perform the highest level of wood repairs, refinishing, spraying and/or upholstery and l

Perform all assigned tasks within specified timeframes and as per coverage area assigned.

Responsible for checking and repairing all returns with quality issues from customers and stores.

Communicate product differences or issues to the brand team

Work in tandem with third party carriers to ensure a high quality of delivery and customer service.

Promote a strong sense of teamwork and culture of respect by working together safely, effectively, respectfully and efficiently with all associates.

Timely and effective completion/achievement of assigned work/targets

Maintain HSE practices in the working environment at all times to minimize the opportunity of damaged stock, and to reduce the risk of injury to self and colleagues.

Contribute aVisit client homes with store personnel for quality checks and repairs where appropriate and approved by the Customer Care Team.

Perform inbound and outbound quality control to ensure the delivery of operational excellence and expected customer experience.