Dental Virtual Assistant

Medical and Dental Solutions, Inc. is a growing healthcare solutions company providing revenue cycle management and practice support services for clinics and healthcare providers. We combine skilled professionals, structured processes, and modern technology to help practices operate efficiently. As we expand our dental support team, we are looking for confident and highly professional individuals to join us.

We are seeking a Dental Front Desk / Virtual Assistant to support US-based dental practices. This role requires exceptional English communication skills, a professional tone and accent, and the ability to handle patient interactions with confidence and clarity. The ideal candidate will have prior experience working with a medical clinic or private practice and understand the importance of professionalism in patient communication.

Key Responsibilities

• Answer incoming patient calls and respond to inquiries professionally
• Schedule, confirm, and reschedule appointments
• Communicate treatment plans and follow up with patients
• Verify insurance eligibility and benefits
• Maintain accurate patient records and documentation
• Coordinate with billing teams regarding insurance and payment matters
• Send reminders and follow up on missed appointments
• Handle email communication with patients and clinic staff
• Maintain a positive and professional tone in all interactions

Required Skills & Qualifications

• Female candidate required
• Minimum 1 year of experience working with a medical clinic or private practice
• Exceptional written and spoken English skills
• Clear, confident communication style with a professional accent
• Strong interpersonal skills and patient-focused approach
• Ability to multitask and stay organized in a fast-paced environment
• Bachelor’s degree is preferred
• Basic understanding of insurance verification and scheduling systems
• Strong computer literacy and attention to detail

Work Schedule

• Timings: 6:00 PM – 3:00 AM, Monday to Friday
• Location: Rawalpindi (on-site only)
• Employment Type: Full-time

Pay: Rs50,000.00 - Rs95,000.00 per month

Experience:

• Call Handling: 1 year (Required)

Work Location: In person