Department Manager - Ecommerce

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

• Develop and execute the annual E-commerce strategy and business plan, focusing on sales targets, market share expansion, and customer acquisition/retention.
• Manage and organize customer deliveries, ensuring accuracy in quantity and specifications.
• Ensure product availability for customers, and in case of shortages, offer suitable substitutes through the call centre while coordinating directly with customers.
• Oversee route planning and ensure delivery documents are properly handed over to delivery staff.
• Maintain adequate stock levels and closely monitor items on promotion.
• Monitor team performance to identify gaps between expected and actual productivity.
• Ensure products are handled in line with QA quality standards and established SOPs.
• Ensure that all team members comply with company policies and procedures set by management.
• Prepare daily/weekly reports on sales, deliveries, customer feedback, and stock status
• Track KPIs such as order accuracy, delivery timeliness, customer satisfaction and recommend process improvement to increase efficiency.
• Analyze customer complaints and feedback to recommend process improvements.
• Foster a culture of continuous improvement, experimentation, and accountability within the department.

Bachelors or Intermediate with 6 years of experience