Deputy Manager - Content Development

Thane, India

Conduct Training Need Analysis (TNA) & Identification for roles across functions (Operations, HR, Finance, etc.).
Collaborate with Function Heads & SMEs to assess training needs.
Develop curriculum and High-Level Design (HLD) after discussions with stakeholders and site visits.
Observe role holders in Stores/DCs to gather insights and record findings.
Design and develop content using ADDIE model, Instructional Design, Bloom's Taxonomy, and Adult Learning principles.
Create Trainer & Participant Guides, PPTs, Pre/Post Training Assessments, and other training materials.
Integrate diverse learning methodologies (classroom, videos, experiential learning, etc.).
Prepare training collateral and ensure content is regionally suited (language and context).
Write SOPs for various tasks using content writing techniques.
Test and validate assessments on LMS/Moodle.
Share best practices in content development.
Assist with training implementation at various levels (Regional, Store, etc.).
Conduct "Train the Trainer" sessions and provide feedback to facilitators.
Develop content for easy conversion to online learning materials and coordinate with multimedia/graphic teams.
Ensure content development stays within budget and follows schedule for timely training delivery.
Measure content effectiveness and revise based on feedback.
Foster a culture of learning and continuous development within the organization.
Apply the Kirkpatrick model to measure training effectiveness.
Supervise content development process, ensure team performance, and handle recruitment/induction of new team members.
Track team progress, conduct reviews, and provide feedback (SWOT, Mid-Term, Annual Appraisals).
Prepare MIS, trackers, and dashboards for team performance monitoring.