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Deputy Manager HR People Services
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HR Operations:
- Supervise and execute end-to-end employee lifecycle activities, including onboarding, transfers, confirmations, performance appraisals, promotions, separations, and data updates
- Ensure accurate and timely updates of employee information in HRMS, PSW Connect, and other relevant systems
- Maintain personnel files and digital records ensuring compliance with internal policies and audit standards. Ensure complete documentation and record-keeping for all HR operations
- Ensure consistent application of HR policies, SOPs, and SDPs across all employee-related processes
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Provide day-to-day operational support to Manager People Services in implementing HR projects and process improvements
- Coordinate with IT and HR vendors for issue resolution, upgrades, and module configurations
- Monitor system workflows to ensure seamless ESS/MSS functionality and user adoption
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Maintain HRMS data validation, process mapping, and implementation of system improvements and suggest process automation ideas
- Verify payroll inputs and employee benefits before monthly closure
- Oversee timely processing of benefits such as medical insurance, fuel cards, LFA, festive allowance, leave encashments, daycare reimbursement etc
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Liaise with Finance and insurance vendors to resolve discrepancies and maintain benefit accuracy
- Facilitate internal and external audits, ensuring data integrity and policy compliance
- Ensure compliance with established Service Delivery Protocols (SDPs), and report process issues or deviations for corrective action
- Development and ensure periodic review of SDPs
- Coordinate escalations and maintain issue logs to ensure timely resolution
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Ensure HR documentation and employee files are audit-ready at all times
- Respond to employee queries, grievances, and service requests within defined SLAs
- Promote a customer-service mindset within the People Services team
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Support employee engagement initiatives and feedback mechanisms (e.g., Helpdesk, ESS surveys)
- Maintain HR operational reports and analysis and assist in preparation of dashboards for review by Manager People Services
- Provide data-driven insights to support HR decision-making and strategic planning
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Assist in preparation of periodic service performance reports and KPI dashboards
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Supervise day-to-day activities of People Services Executives under the guidance of the Manager People Services. Coordinate with HR sub-functions to support cross-functional service delivery activities
- Bachelor's or master's degree in human resources, Business Administration, or related field
- 7-8 years of experience in HR Operations or People Services, preferably in a tech-driven organizations.
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Strong command of HRMS systems, payroll coordination, and employee lifecycle management
- Competitive salary
- Fuel Card
- Health benefits
- Professional development opportunities
- Inclusive work culture & much more
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