Desktop Support

Siemens Ltd. (Doha) is the local arm of the global engineering and technology conglomerate, providing electrification, automation, digitalisation, and smart infrastructure solutions in Qatar. The Doha office delivers power generation and transmission equipment, industrial automation and drives, building technologies, healthcare imaging and diagnostics, and digital services — supporting energy, utilities, industry, transport, and healthcare projects with turnkey systems, project engineering, maintenance, and lifecycle services.

Overview

Provide on-site and remote end-user IT support across offices in Doha, handling hardware, software, connectivity, and user account issues to ensure high availability and productivity.

Key responsibilities
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• Helpdesk & support
• Respond to tickets (phone, email, ticketing system), diagnose and resolve desktop, laptop, printer, and peripheral issues; escalate complex incidents to senior IT as needed.
• User onboarding & offboarding
• Prepare and configure new devices, install OS/software, join devices to domain/MDM, provision user accounts and access, and perform secure deprovisioning on exit.
• Hardware & software management
• Deploy, image, and maintain Windows/macOS endpoints; manage patches/updates, antivirus, and standard software deployments; troubleshoot performance and driver issues.
• Network & connectivity
• Troubleshoot wired/wireless connectivity, VPN, printer/network share access, and collaborate with network team on outages or configuration changes.
• Asset & inventory control
• Maintain asset register, track warranties, manage spare inventory, and coordinate repairs with vendors and service centers.
• IT documentation & training
• Create and update runbooks, knowledge-base articles, and provide basic end-user training on common tools (Office365, collaboration apps).
• Security & compliance
• Enforce endpoint security policies, assist with MFA, encryption, patch compliance, and support audits and incident response procedures.
• On-call & projects
• Participate in on-call rotation for critical incidents and assist with IT projects (office moves, rollouts, upgrades).

Qualifications

• Education: Diploma or Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
• Experience: 2+ years desktop support or helpdesk experience; experience in corporate or multinational environments preferred.
• Technical skills: Strong knowledge of Windows 10/11 and macOS, Office365, Active Directory/Azure AD, MDM (Intune, Jamf), VPN, printers, and basic networking.
• Tools: Familiarity with ticketing systems (ServiceNow/Jira/Gorgias), remote support tools (TeamViewer/AnyDesk), imaging tools, and asset management.
• Certifications (preferred): CompTIA A+, Microsoft 365 Certified, or equivalent.
• Soft skills: Customer-focused, good communicator, troubleshooting mindset, ability to work under pressure, and cultural sensitivity.

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Job Types: Full-time, Permanent

Pay: QAR25.50 - QAR35.50 per hour

Expected hours: 40 per week

Work Location: In person