Desktop Support Engineer

Responsibilities:

• Provide white-glove technical support for traders, executives, and research staff across Windows, macOS, iOS, VDI, and conferencing platforms in a fast-paced, mission-critical environment.
• Troubleshoot and resolve hardware, software, network, market data, and audio/visual issues while managing user onboarding/offboarding, permissions, and account administration.
• Support enterprise technologies including Zoom, Microsoft Teams, Cisco conferencing systems, Intune-managed mobile devices, and ITSM platforms for incident tracking and resolution.
• Maintain IT documentation and knowledge bases, identify automation and workflow improvement opportunities, and participate in after-hours/on-call support rotations to ensure operational reliability.

Requirements:

• 2–4 years of IT support experience within financial services, supported by a Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong expertise in troubleshooting and supporting enterprise desktop environments, including Windows 11, Office 365, Microsoft 365, SharePoint, OneDrive, and remote conferencing technologies such as Zoom.
• Experience with identity and access management, user administration, endpoint management, software deployment, packaging, and foundational networking concepts including LAN/WAN, VPN, DNS, and DHCP.
• Proven ability to work independently in fast-paced environments while delivering high-touch support to traders, executives, and analysts with strong communication, prioritization, and problem-solving skills.