Digital Banking (Retail) Channel Management and Service Designer

QUALIFICATIONS:

• At least a bachelor’s degree from the faculty of Business, Economics or Engineering of a reputable university,
• Having minimum 5 years experience in digital banking, especially in mobile banking channel management,
• Excellent command of English,
• Proven experience as a digital service designer, particularly in the mobile customer journey design of financial products such as money transfers, digital onboarding etc.,
• Proficiency in digital customer journey design,
• Highly job follow-up and results oriented,
• Ability to work and manage multiple projects simultaneously,
• Strong communicator, talented in establishing with stakeholders and compatible with teamwork,
• Has experience in Agile framework.

JOB DESCRIPTION:

• Managing the development of mobile banking channel for individual customers,
• Working in coordination with internal units and technology teams, subsidiaries and third parties,
• Strongly collaborate with product managers, developers and other stakeholders to ensure designs are feasible and aligned with business goals,
• Creation of scopes in the development processes of new products, functions and services, determination of business processes and screen flow and designs,
• Design end to end digital customer journeys and back office flows,
• Making user acceptance tests of new functions and services developed,
• Responsible for the continuous improvement of the user experience of digital channels,
• Bringing alternative channel/technology usage suggestions in addition to the existing service channels and ensuring their implementation,
• Following and researching developing trends and technological innovations, monitoring and increasing user experiences,
• Conduct user and market research to understand the trends and needs/behaviors of target users, stay up-to-date with industry trends.

If you are passionate about user experience and have a strong background in digital financial services, we would love to hear you.