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Digital Transformation & IT Systems Engineer (Onsite, Lahore, PKR Salary)
Requirements:
- Strong knowledge of ERP systems administration and implementation, along with experience in API integrations, system integrations, and workflow automation tools.
- Minimum 5 years of experience in IT systems or digital transformation roles, with hands-on experience supporting ERP environments and managing SME IT infrastructure.
- Proficiency in administering Google Workspace and Microsoft 365, with familiarity in AI and no-code tools.
- Basic networking knowledge, including LAN, switches, WiFi, and VPN environments.
- Demonstrated management capabilities including project management, vendor coordination, requirements gathering, and documentation and process design.
- Familiarity with ERP platforms such as Odoo, SAP B1, Dynamics, Oracle NetSuite, or custom-developed systems, along with automation tools including Zapier, Make, and n8n.
- Experience working with tools such as Airtable, Retool, and Appsmith, as well as administration of Google Workspace Admin and Microsoft 365 Admin.
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Familiarity with basic networking tools and IT ticketing systems such as Freshdesk, Zendesk, and Jira Service Desk.
- Act as the internal owner of the ERP system, managing its performance while coordinating upgrades, modifications, and integrations.
- Liaise with the ERP vendor and external technology partners, and gather business requirements from internal teams to translate them into system changes or enhancements.
- Manage ERP user access, system modules, and reporting functions.
- Identify opportunities for workflow automation and process digitization, and implement internal tools using modern AI, no-code, and vibe coding tools.
- Build lightweight internal applications and dashboards for operational use while integrating systems such as ERP, CRM, and internal databases.
- Manage and administer company platforms, including Microsoft 365, Exchange/Outlook, OneDrive, and SharePoint, while performing basic tenant administration in Azure Admin.
- Handle user provisioning, enforce security policies, and ensure proper backup management and data governance practices.
- Supervise the management of the office LAN network, troubleshoot connectivity issues, and coordinate with external network vendors when required.
- Oversee structured cabling and network equipment installation while maintaining accurate network documentation.
- Implement and maintain an internal IT ticketing system, manage L1 and L2 support workflows, and track issue resolution to ensure SLA compliance.
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Maintain a knowledge base for commonly reported issues.
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