Digital Transformation & IT Systems Engineer (Onsite, Lahore, PKR Salary)

Requirements:

Strong knowledge of ERP systems administration and implementation, along with experience in API integrations, system integrations, and workflow automation tools.
Minimum 5 years of experience in IT systems or digital transformation roles, with hands-on experience supporting ERP environments and managing SME IT infrastructure.
Proficiency in administering Google Workspace and Microsoft 365, with familiarity in AI and no-code tools.
Basic networking knowledge, including LAN, switches, WiFi, and VPN environments.
Demonstrated management capabilities including project management, vendor coordination, requirements gathering, and documentation and process design.
Familiarity with ERP platforms such as Odoo, SAP B1, Dynamics, Oracle NetSuite, or custom-developed systems, along with automation tools including Zapier, Make, and n8n.
Experience working with tools such as Airtable, Retool, and Appsmith, as well as administration of Google Workspace Admin and Microsoft 365 Admin.
Familiarity with basic networking tools and IT ticketing systems such as Freshdesk, Zendesk, and Jira Service Desk.

Responsibilities:

Act as the internal owner of the ERP system, managing its performance while coordinating upgrades, modifications, and integrations.
Liaise with the ERP vendor and external technology partners, and gather business requirements from internal teams to translate them into system changes or enhancements.
Manage ERP user access, system modules, and reporting functions.
Identify opportunities for workflow automation and process digitization, and implement internal tools using modern AI, no-code, and vibe coding tools.
Build lightweight internal applications and dashboards for operational use while integrating systems such as ERP, CRM, and internal databases.
Manage and administer company platforms, including Microsoft 365, Exchange/Outlook, OneDrive, and SharePoint, while performing basic tenant administration in Azure Admin.
Handle user provisioning, enforce security policies, and ensure proper backup management and data governance practices.
Supervise the management of the office LAN network, troubleshoot connectivity issues, and coordinate with external network vendors when required.
Oversee structured cabling and network equipment installation while maintaining accurate network documentation.
Implement and maintain an internal IT ticketing system, manage L1 and L2 support workflows, and track issue resolution to ensure SLA compliance.
Maintain a knowledge base for commonly reported issues.

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