Director of Human Resources

Position Summary:

The Director of Human Resources leads all human resources strategy and operations at a high level. This role partners directly with the Owner/Operator to ensure legal compliance, minimize employment risk, strengthen team culture, and oversee all core HR systems including hiring, onboarding, off-boarding, talent strategy, recruiting, training, performance management, benefits, and risk mitigation. The HR Director serves as the primary advisor on employment matters and organizational workforce strategy.

Primary Responsibilities:

Strategic Leadership

• Advise Owner/Operator on HR strategy, workforce planning, and organizational development.
• Enhance, implement, and enforce HR policies and procedures.
• Maintain employee handbook and compliance standards.
• Drive a culture of accountability, engagement, and legal compliance.

Talent Acquisition & Hiring

• Oversee full-cycle recruitment: sourcing, interviewing, selection, and hiring.
• Manage applicant tracking and ensure compliant, non-discriminatory hiring practices.
• Enhance recruiting strategies to attract and retain high-quality talent.

Onboarding & Off-boarding

• Lead structured onboarding to ensure strong integration and retention.
• Ensure proper completion and retention of employment documentation (I-9, W-4, policy acknowledgments).
• Conduct exit interviews and manage compliant separation processes.
• Oversee terminations with appropriate documentation and risk controls.

Training & Development

• Support Team Member and Leadership training programs.
• Ensure compliance training is current and documented.
• Support development of performance standards and Leadership development pathways.

Performance Management

• Administer structured performance review processes.
• Train Leadership on coaching, corrective action, and documentation.
• Ensure fair, consistent, and legally defensible disciplinary practices.

Benefits Administration

401(k) Management

• Oversee plan administration and compliance.
• Coordinate with third-party administrators and ensure fiduciary oversight.

Insurance & Open Enrollment

• Manage health and supplemental benefits programs.
• Lead annual open enrollment and employee communications.
• Evaluate coverage options with brokers to manage cost and risk.

PTO & Leave Administration

• Administer PTO policies and accrual compliance.
• Manage FMLA eligibility, documentation, and return-to-work procedures.
• Oversee ADA accommodations and other protected leave matters.

Employment Law Compliance

• Ensure compliance with federal, state, and local employment laws (FLSA, FMLA, ADA, Title VII, wage & hour regulations).
• Conduct and document internal investigations related to harassment, discrimination, retaliation, and misconduct.
• Maintain thorough documentation to mitigate legal exposure.

Risk Management & EPLI Advisory

• Advise Owner/Operator regarding Employment Practices Liability Insurance (EPLI).
• Help hedge risk related to harassment, wrongful termination, discrimination, retaliation, wage disputes, and third-party employment claims.
• Partner with legal counsel and insurance providers as needed.
• Implement preventative training and documentation standards to reduce liability.

Employee Relations

• Serve as confidential advisor to Leadership and Team Members.
• Mediate workplace conflicts.
• Promote a respectful, compliant, and performance-driven environment.

Qualifications

• Bachelor’s degree in HR, Business, or related field (preferred but not required).
• 7–10+ years progressive HR Leadership experience.
• Strong working knowledge of employment law and compliance practices.
• Experience in benefits administration and 401(k) oversight.
• Proven experience handling investigations and high-risk employ

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: $70000.00 - $75000.00 / year

Benefits:

• Health insurance
• Flexible schedule
• Paid time off
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount

Job Type: fulltime

Schedule:

• 8 hour shift

Education: Bachelor's degree

Work location: On-site