Director of Learning and Development

Role Description

The Director of Learning & Development is responsible for shaping and leading a best-in-class learning culture across the resort. This role ensures all learning initiatives support operational excellence, brand standards, leadership capability, and long-term talent development. Acting as a strategic partner to Resort Leadership and HR, the Director drives learning frameworks that enhance guest experience, colleague engagement, and business performance.

Qualifications & Experience

• Bachelor's degree in Human Resources, Education, Business, Hospitality, or a related field
• 8-12 years of progressive experience in Learning & Development, preferably within luxury hospitality
• Proven experience designing and leading large-scale learning strategies and leadership programs
• Strong knowledge of adult learning principles, instructional design, and digital learning ecosystems
• Experience managing budgets, vendors, and cross-functional stakeholders
• Exceptional communication, influencing, and executive presentation skills

Key Responsibilities Learning Strategy & Governance

• Define and execute the resort's Learning & Development strategy aligned with brand values, service philosophy, and business objectives
• Establish learning frameworks, competency models, and capability standards across all departments
• Ensure consistency and excellence across onboarding, service culture, and leadership development initiatives

Leadership & Talent Development

• Design and oversee leadership development programs, succession planning, and high-potential identification
• Partner with Resort Leadership to build strong management and future leadership pipelines
• Support coaching, mentoring, and performance development initiatives

Learning Design & Innovation

• Oversee the design and quality of all learning content, blended learning solutions, and digital platforms
• Champion innovative learning approaches, including experiential, on-the-job, and technology-enabled learning
• Ensure all learning reflects luxury brand standards and guest experience expectations

Measurement & Impact

• Establish KPIs and evaluation frameworks to measure learning effectiveness and ROI
• Analyze performance data and feedback to continuously improve learning outcomes
• Provide regular reporting and insights to Executive Leadership

Stakeholder & Vendor Management

• Act as the primary L&D partner to Department Heads and Corporate teams
• Manage external training partners and learning vendors
• Oversee L&D budgets and ensure cost-effective delivery