Dispatch Coordinator

Dispatcher / Schedule Coordinator

Rogers Heating & Cooling – Lynchburg, VA Area

This Is Not a Typical Dispatch Job

We’re not looking for someone to “answer phones.”

We’re looking for a high-performance coordinator who can control the board, maximize technician productivity, and turn every inbound call into a booked opportunity.

If you thrive in a fast-paced environment, like hitting measurable targets, and want to be part of a growing service company — keep reading.

What You’ll Actually Do

• Own the daily service schedule and keep it running at 90–100% capacity
• Convert inbound calls into booked appointments (not just “take messages”)
• Coordinate technicians in real time to eliminate downtime
• Optimize routes to reduce drive time and increase revenue per tech
• Make outbound calls to fill open slots (unsold estimates, maintenance customers, follow-ups)
• Communicate clearly with customers and technicians throughout the day
• Maintain accurate job notes and customer records

What You’ll Be Measured On

This is a performance-driven role. You’ll be expected to track and improve:

• Booking rate (% of calls converted to appointments)
• Schedule fill rate (how full your board is each day)
• Technician utilization (idle time vs working time)
• Revenue per call (through proper positioning and scheduling)
• Same-day service opportunities captured

What We’re Looking For

• Strong communication skills (clear, confident, professional)
• Ability to stay organized under pressure
• Comfortable following and improving structured call scripts
• Quick decision-making and problem-solving skills
• Positive, customer-first mindset
• Experience in dispatch, scheduling, or call center roles is a plus
• HVAC or home service experience is a bonus (not required — we train)

What We Provide

• Paid training with proven scripts and systems
• Clear expectations and measurable goals
• Supportive team environment with room to grow
• Opportunity to directly impact company performance and earnings

Compensation & Schedule

• Competitive hourly pay (based on experience)
• Performance-based incentives / bonuses
• Full-time position
• Typical schedule: Monday–Friday + occasional peak-season flexibility, occasional weekends,

Who This Is Perfect For

• Former call center top performers
• Dispatchers who want more control and impact
• Organized multitaskers who like fast-moving days
• People who enjoy hitting goals and improving daily

Who This Is NOT For

• Anyone looking for a slow-paced or low-responsibility role
• People uncomfortable with performance metrics
• Those who prefer unstructured, “wing-it” environments

How to Apply

Submit your resume and a short message answering this:

“How do you stay organized and productive during a high-volume, fast-paced day?”

We’re building a team of professionals who take pride in doing things the right way.
If that sounds like you, apply today to eugene@callrogers.com

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person