Dispatcher 1

At Long Lines Broadband, we have the job for you! We have an immediate opening for a Dispatcher/Tier 2 Support. The purpose of the position is to receive service call requests and dispatch, schedule and follow-up work orders. Their goal is to minimize missed appointments and maximize Technical Field personnel productivity.

Title: Dispatcher

Location: Office located in Sergeant Bluff, IA

Rate: $18.00 - $20.00 per hour

Full-Time/Part Time: Full-Time

Reporting to: Customer Experience Manager

Primary Responsibilities Include:

• Under direct supervision, dispatches timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment
• Responds to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians
• Monitors technician’s work order status and adjusts throughout the day
• Monitor outages and system wide issues
• Maintains regular contact with technicians to provide support or adjust service levels based on customer calls
• Places outbound calls to customers both pre-and post-service
• Performs other duties as assigned

You will need to have:

• High School Diploma or equivalent
• 1 year of prior customer service experience in cable, field or office environment
• Knowledge of cable industry or service industry is helpful.
• Experience with CRTs, calculator, 10-key, telephone, and personal computer.
• Ability to maintain records in a well-organized manner.
• Good verbal, written and interpersonal communications.

Why Join Long Lines?

When you join Long Lines, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

We are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to future generations—customers, employees, communities, and owners—an organization that is even stronger and better than it is today.

Schurz Communications and its subsidiaries’ strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.