Dispatcher

Why work for us?

Here at Forever Clean, we cultivate an intentional culture rooted in passion, unmatched customer service, and a relentless drive for personal and professional growth. As a rapidly expanding company, your opportunity for growth is unmatched. We believe in rewarding our employees for their commitment and loyalty – which is why we offer competitive pay, opportunities for Overtime, and a full Benefits package which includes medical, dental, 401(k) with company match, Paid Time Off, and Holiday pay.

Ready to be a part of something exciting? Apply now to find out what a difference a career with Forever Clean can make for you!

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Position Overview:

The Dispatcher is responsible for coordinating the daily scheduling and dispatching of roll-off container deliveries, swaps, and pickups. This position ensures efficient service through effective route planning, proactive communication with drivers and customers, and a strong focus on operational accuracy and compliance. The Dispatcher plays a critical role in maximizing productivity while maintaining high standards of customer service and safety.

Dispatcher Key Responsibilities:

1. Scheduling and Dispatching:

- Schedule and dispatch roll-off container deliveries, swaps, and pickups.

- Prioritize and assign tasks to drivers based on customer needs, location, and time constraints.

- Monitor driver progress throughout the day to ensure timely service.

2. Customer Service:

- Communicate with customers to confirm service requests and address inquiries or issues.

- Provide accurate service estimates and updates to customers.

- Handle emergency service requests and resolve customer complaints professionally.

3. Route Optimization:

- Plan and optimize routes to maximize efficiency and reduce operational costs.

- Adjust routes and schedules in response to changing conditions, such as traffic or last-minute customer requests.

- Utilize dispatch software and GPS systems to track vehicle locations and route progress.

4. Record-Keeping:

- Maintain accurate records of service orders, customer interactions, and driver logs.

- Ensure all paperwork is completed and submitted timely, including service tickets and compliance documentation.

- Prepare and distribute daily routes and reports.

5. Communication and Coordination:

- Coordinate with the operations team to ensure equipment and personnel availability.

- Communicate with drivers to provide instructions, updates, and support.

6. Compliance and Safety:

- Ensure all dispatch activities comply with company policies and regulatory requirements.

- Promote and enforce safety protocols for drivers and operations.

- Report any incidents or accidents promptly and assist in investigations as needed.

Required Skills and Qualifications:

• Completion of high school. College/ Trade School courses or diploma would be an added benefit.
• 2+ years in a transportation dispatch role
• Strong communication and social skills.
• Proven ability to multi-task and prioritize tasks.
• Knowledge of industry an added benefit.
• Adequate typing speed

Required to work extended hours including occasional weekends

Forever Clean is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person