Dispatcher

Required for Saudi Arabia

A Dispatcher in the Operations Department is responsible for coordinating and assigning field resources, vehicles, or personnel to ensure efficient and timely execution of services, deliveries, or tasks. The role requires excellent communication, time management, and organizational skills to maintain real-time control over operations. Dispatchers act as the link between field teams and management, ensuring that operations flow smoothly and client requirements are met effectively.

Task & Responsibilities

1. Assign Jobs and Monitor Field Activities

• Receive job orders and dispatch them to the appropriate personnel, vehicles, or units.
• Track ongoing jobs using dispatch software or GPS tools to ensure timely execution.
• Adjust schedules or reroute resources based on priority or unexpected delays.

2. Maintain Communication Channels

• Serve as the main point of contact between the operations center and field staff.
• Relay instructions, updates, or changes to field teams in real time.
• Respond to queries from team members and provide support during operations.

3. Ensure Documentation and Reporting

• Record dispatch times, job completion statuses, and delays accurately.
• Prepare daily logs, performance reports, and incident summaries.
• Update databases and systems with real-time job and resource information.

4. Optimize Resource Utilization

• Plan and schedule daily assignments based on availability, workload, and efficiency.
• Minimize idle time and ensure maximum coverage using operational planning tools.
• Identify areas for process improvement to reduce fuel use, delays, or overtime.

5. Handle Emergencies and Exceptions

• Respond quickly to accidents, breakdowns, or service failures.
• Coordinate with maintenance or safety teams for backup or emergency support.
• Reassign jobs or reroute teams to minimize service disruption.

6. Compliance and Operational Standards

• Ensure all dispatched operations follow company policies, safety guidelines, and service-level agreements.
• Report any deviations or violations to the Operations Manager.

Interface With

· Operations Team

· Drivers or Field Staff

· Maintenance Team

· Fleet Management

· Customer Service Team

· Logistics or Transport Coordination

· Safety and Compliance Department

· Clients or End Users

Job Type: Full-time

Pay: From Rs300,000.00 per month

Work Location: In person