Dispatcher

• Analyze and develop bus routes, schedules, headways, and client transportation plans to develop driver assignments; evaluate and modify as needed.

• Monitor and report phone calls and scheduled trips monthly, including reporting all ridership data to Tribal Transit’s ModivCare Coordinator, for billing and record-keeping.

• Serve as the agency contact for transportation planning and coordination of non-emergency medical appointments.

• Attend training sessions on updates and changes to scheduling, dispatching software, and related tools.

• Develop transit service alternatives, improvements, and service delivery methods based on trip factors and passenger requirements.

• Ensure the safety of passengers and drivers by applying skills in map navigation, emergency management, and problem-solving.

• Train and support team members, respond promptly to stakeholders, and maintain professional relationships with clients and team members.

• Transport clients as required.

Required Education, Skills and Experience:

• Knowledgeable in health and HIPPA guidelines
• Ability to plan, prioritize, and organize diversified workload, recommends changes in office practices or procedures
• Must be proficient in MS word, Excel, Power Point and the Internet
• One [1] years of related experience