Dispatcher

Job description:

ABC Plumbing, Sewer, Heating, Cooling and Electric is one of the top-rated residential service providers in the Chicagoland area and surrounding suburbs. ABC is looking to bring in a new Dispatcher who enjoys working in a fast-paced team environment and delivers exceptional service. Our family owned and operated office, located in Arlington Heights, IL, has an opening for a Dispatcher who has at least 2 years of customer service experience.

Mid Shift (3 Weekdays - 1:30pm- 10:00pm) , Saturday (9:30am- 6:00pm) & Sunday (8:30am- 5:00pm)

Responsibilities:

• Evaluate service calls and assign the best technician to each service appointment
• Embrace change and adapt effectively
• Communicate important information to technicians to ensure they have the best opportunity to service customers efficiently
• Coordinate with customers throughout the day to ensure they are fully updated with technician’s availability
• Work with proprietary and Microsoft systems to perform dispatching functions
• Organizing call counts and technician availability to ensure customers are serviced effectively
• Coordinating with Field Service Managers on availability and scheduling of technicians as well as successes throughout the day

Check out what we offer:

• Up to $250/Week in Bonus
• Paid holidays & vacations
• Ongoing training, support, mentorship, & education
• Daily & Weekly Bonus Structures up to $250 weekly!
• Growth opportunities – we promote from within!
• Fantastic company events for you & your family

Requirements:

• At least 2 years of Customer Service experience (Required)
• 1 year of dispatching (Preferred)
• Excellent communication skills
• Strong sense of urgency, highly driven and motivated
• Ability to multi-task and adapt to changes simultaneously
• Positive outlook and proactive approach to tasks
• Must be able to work nights and weekends when applicable
• Must be able to pass a pre-employment drug screen and background check
• Microsoft proficient

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: On-Site

Compensation: From $20.00/hr