Dispatcher

Job Summary
Ogemaw County Public Transit (OCPT) is seeking to hire 1 reliable Full-Time Dispatcher. As a team member of the OCPT, you will be providing a much-needed service to the community members of Ogemaw County. The OCPT Team is dedicated to providing transportation needs to those who need it. You can expect to have a strong positive impact on those you provide service to and build a sense of pride with being a part of our team. OCPT hours of operations are from 07:00am – 06:00pm Monday-Friday.

Duties

- Take customer requests for service over the telephone, accurately record information into computer and respond accordingly with details on expected pickup time and drop-off times.

- Process, organize, and coordinate reservations, standing orders, and scheduled runs.

- Handle multiple incoming phone calls in conjunction with radio-dispatch communications and office operations. Must have a working knowledge of transferring money from passenger credit to rides owed.

- Group the service requests into the most efficient route and assign them to vehicles using the appropriate dispatching methods.

- Monitor all vehicle locations and movement patterns.

- Use appropriate radio-dispatching procedures according to the FCC guidelines.

- Maintain confidentiality with all information received as a dispatcher.

- Count money from vehicle vaults and record on the daily fare box revenue sheet.

- Check over drivers log for accuracy and confirm that the fare collected is accurate along with the passengers being listed according to classification.

Requirements

- High school diploma or G.E.D. equivalent

- Knowledge of GPS and GIS systems preferred

- Possess valid authorization to work in the United States

- Ability to pass pre-employment physical and drug test

- Ability to pass FTA/MDOT drug and alcohol test

- Strong computer and communication skills

- Ability to multi-task

- Must be 21 years of age or older.

- Possess clarity of speech and writing skills

- Ability to work well with others.

Position offers union scale wage according to the Transit (T-5) classification listed in the United Steelworkers of America, AFL-CIO-CLC, Local 8569 contract. OCPT is an Equal Opportunity Employer.

Pay: From $17.51 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person