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Manage software dispatch systems and maintain customer relationships in the dispatch and supervision of drivers on loads.
Ensure driver compliance with Department of Transportation regulations.
Complete daily reporting of dispatch activity.
Facilitate all over the road breakdowns, accidents, weather delays and any route exceptions.
Build customer relationships- continuously work on customer/account relations.
Provides customers with carrier updates.
Replies to incoming email which includes chat inquiries, and new business inquiries.
Provide general support to all customers.
Carrier relations in order to obtain positive ratings from drivers.
Confirm orders are delivered.
Required Qualifications
1-2 years of experience
Proficient in Microsoft Outlook, Word, and PowerPoint
Ability to manage multiple or competing priorities
Strong attention to detail
Capacity to maintain confidentiality
Strong organizational skills
Ability to balance multiple initiatives and prioritize workload
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Bilingual (English and Spanish)
Possesses high school diploma or equivalent.
Previous administrative or related experiences
Experience with Internet research and proof-reading and editing
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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