Dispatcher - Service Operations

GT Electric Service

Dispatcher - Service Operations

Location: Lorton, VA (In-Office)

Are you great at juggling schedules, solving problems in real time, and keeping people moving?

GT Electric Service is a well-established electrical contractor serving Northern Virginia for over 30 years. We're known for quality workmanship, long-term careers, and a team culture built on professionalism, accountability, and support. As we continue to grow, we're looking for people who take pride in their work and want to build a lasting career with a company that truly invests in its team.

As a Dispatcher, you'll be the hub between customers, technicians, and the office, making sure the right technician gets to the right job at the right time while keeping customers informed and satisfied. If you're organized, calm under pressure, and enjoy fast-paced work where your decisions matter, this is a strong opportunity with room to grow.

Key Responsibilities

• Dispatch technicians to daily service calls based on skills, location, and schedule
• Manage the dispatch board to keep technicians productive and jobs running efficiently
• Communicate with customers to confirm dispatch, arrival windows, and schedule changes
• Monitor job progress and adjust the schedule as needed throughout the day
• Debrief technicians after calls to confirm job details, documentation, and next steps
• Follow up on open estimates and recommended work to help convert opportunities
• Coordinate return visits, permits, inspections, and special-order parts
• Support customer satisfaction efforts, happy calls, and positive reviews
• Communicate regularly with the Service Manager and office team
• Maintain accurate notes, reports, and dispatch records

Qualifications

• High school diploma or GED required (Associate degree a plus)
• 1 or more years of customer-facing, scheduling, dispatch, or coordination experience preferred
• Strong communication and interpersonal skills
• Organized, reliable, and comfortable making decisions in a fast-paced environment
• Ability to multitask, prioritize, and solve scheduling challenges
• Comfortable using computers, phones, and office software (Excel/Word)
• Bilingual a plus, not required

Pay and Benefits

• Employment type: Full-time, W-2 employee
• Pay: Starts at $20-25 per hour, depending on experience, plus performance bonuses
• Training and support to succeed in the role
• Team-oriented environment where your impact is visible and valued
• Opportunity to advance into senior dispatch or office leadership roles
• UHG Medical, MetLife Dental/Vision, STD/LTD, Life Insurance
• HRA, 401(k) match up to 3%, PTO, Sick leave, Paid Holidays

**Some benefits are eligible 1st of the month after 60 days. The company pays 50% of the employee cost.

Work Environment

• In-office service center environment (not remote)
• Frequent phone and headset use
• Computer-based work throughout the day
• Business-casual dress code
• Occasional lifting of 15-20 pounds

GT Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law. We provide reasonable accommodations for applicants and employees as required by law.