Duty Manager – Club Management

As a Duty Manager, you will be responsible for managing the day-to-day operations of the clubhouse , ensuring an outstanding guest experience, smooth coordination between departments, and maintaining high standards of service, safety, and facility presentation.

Your responsibilities will encompass the following key areas:

Operational Management:

• Supervise all clubhouse operations, including reception, housekeeping, F&B, sports, and leisure activities.
• Ensure that all club facilities are clean, safe, and operating efficiently.
• Monitor staff performance and ensure adherence to company policies and service standards.

Customer Service & Experience:

• Handle member inquiries, feedback, and complaints professionally and promptly.
• Maintain a strong presence in public areas to ensure guest satisfaction.
• Coordinate member events, activities, and functions within the clubhouse.

Team Leadership:

• Lead and motivate clubhouse staff to deliver top-quality service.
• Organize training sessions to enhance team performance and service delivery.

Administrative Duties:

• Oversee daily reports, shift schedules, and inventory management.
• Ensure compliance with safety, hygiene, and maintenance procedures.
• Liaise with contractors and suppliers for maintenance and operational needs.

Financial & Resource Control:

• Support in managing budgets, expenses, and resource allocation.
• Monitor operational costs and identify areas for efficiency improvement.

To excel in this role, candidates should possess the following qualifications and attributes :

• Bachelor’s degree in Hospitality Management, Business Administration, or related field .
• 10 - 15 years of experience in club or hospitality management, preferably within a real estate or community setting.
• Strong leadership and communication skills.
• Excellent problem-solving and organizational abilities.
• Proficiency in MS Office and facility management systems.
• Customer-oriented mindset with attention to detail and service excellence.