Duty Manager (Hotel One Vogue)

Overview

To supervise and control all Front of House and Housekeeping areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits.

Duties & Responsibilities

• To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
• To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
• To be readily available at all times to deal with problems or complaints.
• To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
• To ensure maximum room occupancy within agreed overbooking policy.
• To ensure that reservations are taken correctly and courteously.
• To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
• To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
• To ensure that accounts are balanced daily.
• To ensure effective and speedy check-out facilities.
• To ensure that luggage is delivered to and collected from rooms speedily.
• To ensure that all Front of House staff is correctly and smartly dressed at all times.
• To ensure that all Front of House areas are clean and tidy at all time
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion.
• To ensure maximum security in all areas under your control.
• To act as Duty Manager when required.
• To attend Management Meetings as required.
• To ensure accurate and timeous submission of all reports and administrative work.
• To prepare and submit on the required format annual budgetary information and updates as required.