E-Commerce Category Manager

The E-Commerce Category Manager is responsible for driving sales growth, profitability, and customer engagement across assigned online product categories. This role involves strategic planning, supplier management, assortment selection, pricing, and promotional activities to maximize category performance and ensure a superior online shopping experience.

Responsibilities:

Category & Business Management

• Manage the full P&L of assigned product categories, ensuring achievement of sales, margin, and profitability targets.
• Develop and execute category growth strategies based on data insights, consumer trends, and market dynamics.
• Monitor category performance KPIs and take proactive actions to optimize results.

Product Assortment & Merchandising

• Define and manage the product assortment for online channels, ensuring relevance, depth, and availability.
• Collaborate with the merchandising and content teams to ensure accurate product data, descriptions, and visuals.
• Plan product placement, categorization, and website taxonomy to enhance the customer shopping journey.

Supplier & Vendor Management

• Build and maintain strong relationships with suppliers and brand partners.
• Negotiate commercial terms, including pricing, margins, and promotional support.
• Develop Joint Business Plans (JBPs) with key brands to align on growth objectives.

Pricing & Promotions

• Define pricing strategies to stay competitive while protecting margins.
• Coordinate with marketing and digital teams to plan online promotions, campaigns, and exclusive offers.
• Select and manage products for advertising through digital channels such as social media, Google Ads, and affiliate platforms.

Inventory & Operations

• Work closely with the supply chain team to ensure optimal stock levels and timely replenishment.
• Monitor product lifecycle and take timely actions for slow-moving or end-of-life products.
• Manage product returns and optimize sell-through ratios.

Analytics & Forecasting

• Analyze sales data, market trends, and customer behavior to identify growth opportunities.
• Forecast demand, plan inventory, and measure campaign effectiveness using analytical tools.
• Prepare periodic category performance reports and business reviews.

Customer Experience & Quality

• Ensure high levels of customer satisfaction by monitoring delivery accuracy, product quality, and after-sales feedback.
• Address recurring customer issues in collaboration with operations and vendor teams.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 4–6 years of experience in e-commerce, category management, or online merchandising .
• Proven experience managing P&L and vendor relationships.
• Strong understanding of digital marketing, pricing strategy, and product lifecycle management.
• Analytical mindset with proficiency in Excel, BI tools, or e-commerce analytics platforms .
• Excellent communication, negotiation, and project management skills.
• Knowledge of GCC/Kuwait e-commerce market trends is an advantage.