E-Commerce Executive

Job Title: Ecommerce Executive

Location: Turbhe- Vashi, Navi Mumbai

Employment Type: Full-time

Experience: 3+ years

About the Role

We are looking for a highly driven, experienced Ecommerce Executive to take full ownership of our ecommerce operations across marketplaces. This is a hybrid role combining the hands-on execution of daily tasks with the strategic oversight needed to grow and optimize our online business. You’ll manage product listings, inventory, customer experience, account performance, and promotional campaigns across platforms like Temu, eBay, B&Q, OnBuy and more.

This role is ideal for someone who is analytical, detail-oriented, proactive, and commercially minded, ready to drive performance and streamline operations end-to-end.

Key Responsibilities

Product Listings & Content Optimization

• Create, manage, and optimize product listings across all platforms, ensuring SEO-friendly titles, descriptions, images, and pricing.
• Monitor listings for accuracy, compliance with platform policies, and brand consistency.
• Use A/B testing and performance data to improve listing conversion rates.

Performance & Sales Analysis

• Track and analyse platform performance metrics: sales, conversion funnel metrics, customer feedback, returns.
• Generate weekly/monthly reports with actionable insights to improve product visibility, conversion, sales and ROI.
• Identify opportunities for growth through featured listings, deals, or new product launches.

Inventory & Order Management

• Monitor stock levels and synchronize inventory across all sales channels.
• Collaborate with supply chain and warehouse teams to ensure timely order fulfilment and efficient stock turnover.
• Address and resolve fulfilment, delay, or return-related issues.

Marketplace Account Management

• Act as the primary point of contact for key UK ecommerce accounts (e.g. Temu, OnBuy, Wilko, Wayfair, Debenhams etc).
• Ensure healthy account metrics (order fulfilment rate, customer satisfaction, return handling).
• Monitor and respond to any policy violations or platform escalations.

Strategy, Campaigns & Pricing

• Develop and execute pricing strategies tailored to each platform to ensure competitiveness and profitability.
• Plan and coordinate promotional campaigns, flash sales, seasonal events, and product launches.
• Analyse campaign effectiveness and optimize future initiatives based on performance data.

Customer Experience & Support

• Oversee the end-to-end customer experience, resolving escalated inquiries and improving service processes.
• Maintain a customer-first mindset, using feedback and reviews to improve product and service offerings.

Cross-Functional Collaboration & Growth Initiatives

• Work closely with marketing, warehouse, logistics, and leadership teams to align goals and execution.
• Recommend new tools, platforms, or automation to improve workflow efficiency and scalability.
• Explore and propose new ecommerce channels or international expansion opportunities.

Required Qualifications & Skills

• Bachelor’s degree in business, Marketing, or related field (MBA is a plus).
• 3–5+ years in ecommerce management or marketplace account management.
• Strong knowledge of platforms like Temu, eBay, B&Q, OnBuy, Wilko, Wayfair, Debenhams, etc.
• Excellent Advance Excel and data analysis skills; comfortable with reporting tools and CMS systems.
• Proven track record of managing ecommerce operations and driving growth.
• Strong project management, problem-solving, and communication skills.
• Self-starter with the ability to multitask and adapt in a fast-paced environment.

Nice to Have

• Experience with ERP or inventory management software.
• Familiarity with SEO, digital marketing, or paid ads.
• Prior experience in consumer goods, FMCG, or retail ecommerce.

If you meet these requirements and you're passionate about e-commerce, we would love to hear from you.

How to Apply: Apply directly via this LinkedIn job post or email your CV and cover letter to careers@keplin-group.com

Applications will be accepted until the position is filled. We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: ₹25,000.00 - ₹60,000.00 per month

Application Question(s):

• How many years of experience do you have?
• What is your current CTC?
• What is you expected CTC?
• Notice period?

Work Location: In person