E-Commerce Operations Executive

Job Description: E-Commerce Operations Executive

Position: E-Commerce Operations Executive
Location: [City/Remote/Hybrid]
Employment Type: Full-Time
Experience Level: 2–5 years in e-commerce operations / back-office
Reports to: E-Commerce Manager / Operations Head

About the Role

We are looking for a detail-oriented and organized E-Commerce Operations Executive to manage the day-to-day operational backbone of our online store. This is a hands-on role perfect for someone who enjoys keeping everything running smoothly behind the scenes – from product data accuracy to vendor coordination, financial tracking, and timely order dispatch.

Key Responsibilities

• Regularly upload, update, and maintain product listings (titles, descriptions, images, variants, pricing, inventory levels, metafields, etc.) on Shopify.
• Ensure 100% data accuracy across the storefront, collections, tags, and SEO elements.
• Manage redirects, broken links, and site content updates as needed.
• Coordinate with the marketing/design team for new launches and promotions.
• Act as the primary point of contact for all suppliers and third-party vendors.
• Place purchase orders, follow up on stock arrivals, and resolve quality/delay issues.
• Maintain vendor database and performance scorecards.
• Maintain accurate purchase, sales, and expense ledgers (using Google Sheets, Excel, Zoho Books, QuickBooks, or similar).
• Reconcile Shopify payouts with bank statements and vendor payments.
• Track COD remittances, payment gateway fees, returns, and refunds.
• Oversee end-to-end order fulfillment: printing picklists, packing slips, and invoices.
• Coordinate with Logistic partners/courier companies for label generation and pickup scheduling.
• Ensure 99%+ same-day/next-day dispatch SLA.
• Handle NDR (Non-Delivery Report) cases, re-attempts, and returns logistics.
• Monitor and reduce RTO (Return to Origin) percentage.
• Resolve order-related queries (tracking, delays, wrong items, etc.).
• Process replacements, refunds, and exchanges in coordination with the customer support team.

Requirements & Skills

• 2–3 years of hands-on experience in e-commerce back-end operations (Shopify experience mandatory).
• Excellent command over Shopify admin (products, orders, discounts, themes, apps).
• Advanced Excel/Google Sheets skills (VLOOKUP, pivot tables, basic automation).
• Prior experience handling vendors and logistics partners in India.
• Basic accounting knowledge and comfort with maintaining ledgers.
• Strong organizational skills and ability to manage multiple tasks under tight deadlines.
• Good communication skills (English + Urdu).

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person