E-Commerce Operations Senior Specialist

The eCommerce Operations Senior Specialist will oversee the entire post checkout supply chain process, ensuring seamless order fulfillment and customer delivery. This role involves managing relationships with third-party logistics providers, coordinating with payment and SMS gateway partners, and resolving operational bottlenecks.

Roles and Responsibilities:

• Responsible for the post-checkout supply chain process to ensure timely delivery.
• Liaise with 3PL providers to maintain service levels and resolve delivery issues.
• Coordinate payment and SMS gateway operations to ensure seamless customer experience and operations
• Implement tracking systems for order fulfillment and customer satisfaction.

Technical Skills Required:

• Understanding of logistics information systems
• Data analysis
• Supply Chain Management
• Inventory Management
• Demand forecasting & planning
• Risk Management & Compliance.