E-Commerce Product Development Specialist

Job Purpose

Emirates Online Sales is responsible for applications on Emirates Web & Mobile platforms to support revenue objectives in line with the Emirates Commercial strategy. Our group works across different teams to develop web and mobile channels, products and services to drive ease-of-use, focusing on next generation user interfaces. This is a dynamic area of our business focused on innovation and modernisation of our best in class service!

As E-Commerce Product Development Specialist , you will manage the development and continuous improvement of Emirates e-commerce products and ancillary services across all online B2C platforms. Oversee the full product lifecycle from concept to launch and ongoing enhancement, ensuring alignment with commercial goals and regulatory requirements. Collaborate closely with internal stakeholders ensuring customer experience, increase online revenue, and reduce service costs through automation, delivering a seamless and effective digital journey.

In this role, you will:

• Contribute to the implementation of the Web and Mobile product strategy by supporting initiatives that help increase online revenue and improve conversion rates.
• Identify, implement and project manage new and enhance existing commercial online products.
• Translate business needs into technical requirements. Ensure alignment across business stakeholders, lead requirement discussions with the relevant internal teams.
• Work collaboratively with internal stakeholders like Corporate Communications, Marketing & Brand (CCMB), Revenue Optimisation, Airport Services, Group Legal and IT to improve commercial online products, self-service and ancillary offerings.
• Identify opportunities to improve conversion and provide ideas to the conversion rate optimisation programme.
• Analyse and report on product performance and define KPIs to drive continuous improvement.
• Conduct competitor analysis, market research and benchmarking, such as identifying technology and user trends, assessing competitive positioning, and reviewing implementation of regulatory requirements.

Qualification

To be considered for the role, you must meet the below requirements:

• Degree or Honours (12+3 or equivalent) with 5+ years of commercial or sales experience.
  
• Degree in Commercial relevant field.
• Experience in Product Development, Project Management, or E-Commerce.
• Experience in the travel or airline industry.
• Experience in online distribution or travel technology in a product.
• Background in customer experience, and/or e-commerce-related capacity.
Project management skills and experience in research and analytics is preferable.

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers .